jili8
Frequently Asked Questions
Maria Santos
2 days ago
How do I create an account?
To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in your personal information including your name, email address, and create a secure password. After submission, you'll receive a confirmation email to verify your account.
Juan Reyes
3 days ago
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support payments through GCash, PayMaya, and bank transfers. All transactions are secured with 256-bit encryption to ensure your financial information is protected.
Elena Cruz
1 week ago
How long does shipping take?
For Metro Manila deliveries, shipping typically takes 1-2 business days. For provincial areas, please allow 3-5 business days. We offer express shipping options at checkout for faster delivery. You'll receive a tracking number once your order has been dispatched.
Carlos Mendoza
1 week ago
What is your return policy?
We offer a 30-day return policy for unused and undamaged items. To initiate a return, please contact our customer service team with your order number. Refunds will be processed within 5-7 business days after we receive the returned item. Note that shipping fees are non-refundable unless the return is due to a defect or error on our part.
Rosa Flores
2 weeks ago
Do you offer customer support?
Yes, our customer support team is available from Monday to Saturday, 9:00 AM to 6:00 PM. You can reach us via email at [email protected] or through our live chat feature on the website. We typically respond to all inquiries within 24 hours, often much sooner during business hours.
Antonio Villanueva
3 weeks ago
Are there any membership benefits?
Yes, we offer a membership program with several benefits. Members enjoy exclusive discounts, early access to new products, birthday rewards, and free shipping on orders above a certain amount. Membership is free and automatically applied after your first purchase. You can view your membership status and benefits in your account dashboard.